Terms of service
Effective Date: September 2024
Welcome to Pinecone Childcare! These Terms of Service govern your access to and use of our website, services, and programs. By enrolling your child or using our services, you agree to comply with these terms. Please read them carefully.
1. Acceptance of Terms
By accessing our website or using our services, you agree to these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
2. Services
Pinecone Childcare provides early childhood education and daycare services. Our programs are designed to nurture and support the growth and development of each child in a safe and caring environment. Details of our services, including schedules, curriculum, and fees, can be found on our website or by contacting us directly.
a. Enrollments
Enrollment in Pinecone Childcare programs is subject to availability and confirmation from our team. Parents or guardians must complete the necessary registration forms and agree to all terms before services begin.
Pinecone Childcare reserves the right to refuse enrollment for any reason, including but not limited to space availability or failure to meet the eligibility criteria.
b. Changes and Cancellations
Pinecone Childcare reserves the right to modify or discontinue any program, service, or activity at our discretion, with reasonable notice provided to parents or guardians.
Parents or guardians may cancel services at any time by providing written notice in accordance with our cancellation policy, as detailed in the enrollment agreement.
3. Fees and Payments
a. Payment Terms
Fees for Pinecone Childcare services are outlined in the enrollment agreement. Payments are due according to the payment schedule agreed upon at the time of registration.
Pinecone Childcare accepts payments via credit card, debit card, or other approved payment methods. Failure to make timely payments may result in the suspension or termination of services.
b. Late Fees
If payments are not received by the due date, Pinecone Childcare may charge a late fee as specified in the enrollment agreement.
c. Refunds
Refunds are handled on a case-by-case basis and are subject to our refund policy, which is outlined in the enrollment agreement. Certain fees, such as registration fees, may be non-refundable.
4. Responsibilities of Parents/Guardians
a. Providing Accurate Information
Parents or guardians are responsible for providing accurate, up-to-date information about their child, including health, dietary needs, and emergency contacts. It is the responsibility of the parent or guardian to promptly inform Pinecone Childcare of any changes to this information.
b. Drop-off and Pick-up
Parents or guardians must adhere to Pinecone Childcare’s designated drop-off and pick-up times. Repeated tardiness may result in additional fees or termination of services.
Only authorized individuals listed on the child’s registration form may pick up the child. Proper identification may be required at pick-up.
c. Child’s Behavior and Health
Parents or guardians are responsible for ensuring their child’s behavior complies with Pinecone Childcare’s policies. In the event of disruptive behavior, Pinecone Childcare reserves the right to suspend or terminate the child’s enrollment.
Children who are ill or contagious should not attend Pinecone Childcare. If a child becomes ill while at Pinecone, parents or guardians must promptly arrange for their child to be picked up.
5. Health and Safety
Pinecone Childcare follows strict health and safety protocols to ensure a secure environment for all children. This includes maintaining a clean facility, conducting regular safety drills, and adhering to local and state health guidelines.
a. Emergency Procedures
In case of an emergency, Pinecone Childcare staff will follow the appropriate procedures to ensure the safety of all children, including notifying parents or guardians as soon as possible.
b. Medical Treatment
By enrolling your child in Pinecone Childcare, you authorize Pinecone Childcare staff to seek emergency medical care for your child if necessary, and you agree to be responsible for any associated medical costs.
6. Use of Website
By using Pinecone Childcare’s website, you agree to comply with our website’s terms and conditions, including but not limited to the following:
a. Intellectual Property
All content on Pinecone Childcare’s website, including logos, text, graphics, and images, is the property of Pinecone Childcare and is protected by copyright laws. You may not use, copy, or distribute any of our content without our express written permission.
b. User Conduct
You agree not to use our website for any unlawful or harmful purposes, including but not limited to transmitting harmful or disruptive content or attempting to gain unauthorized access to our systems.
c. Links to Third-Party Websites
Our website may contain links to third-party websites. Pinecone Childcare is not responsible for the content, policies, or practices of any third-party websites, and your use of those websites is at your own risk.
7. Liability Disclaimer
Pinecone Childcare will take all reasonable steps to provide a safe and supportive environment for your child. However, we are not liable for any injuries, damages, or losses that may occur during your child’s participation in our programs, except in cases of gross negligence or willful misconduct.
By enrolling your child in Pinecone Childcare, you acknowledge and accept the risks associated with childcare services and release Pinecone Childcare, its staff, and its affiliates from any liability to the fullest extent permitted by law.
8. Termination of Services
Pinecone Childcare reserves the right to terminate services for any reason, including but not limited to non-payment, repeated tardiness, failure to adhere to policies, or concerns about a child’s behavior or safety. In such cases, we will provide notice to the parent or guardian and attempt to resolve the issue before termination.
9. Modifications to Terms
Pinecone Childcare may update or modify these Terms of Service at any time. When changes are made, we will update the effective date at the top of this document. It is your responsibility to review these terms periodically. Continued use of our services after changes to the terms indicates your acceptance of the updated terms.
10. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
Pinecone Childcare
Email: info@pinecone-childcare.com